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FAQs
Frequently Asked Questions
From routine NHS eye tests to care home visits and glasses dispensing — our qualified optometrists bring the full high-street experience directly to you, wherever home may be.
NHS Eligibility
NHS Eligibility
You may qualify if you're unable to leave home unaccompanied due to a physical disability, mental illness, medical condition, or frailty. Many patients aged 60 and over, or those with certain health conditions, also qualify. Contact us and we'll confirm your eligibility free of charge, with no obligation to book.
You can still book a private home eye test with us. We'll always let you know upfront whether your visit will be NHS-funded or private before your appointment is confirmed.
We'll ask a few simple questions over the phone or online to confirm eligibility. In most cases, no formal documentation is needed — our team will guide you through the process.
Most care home residents qualify for NHS-funded home eye tests due to their circumstances, but we always confirm eligibility individually before each visit.
This depends on your individual circumstances and any underlying eye conditions. We'll advise you on the recommended interval for your next test at the end of each appointment.
Book Appointments
Booking & Appointments
You can book by phone, email, or through our online appointment request form. We'll confirm your eligibility and arrange a convenient time for your visit.
We recommend booking at least a few days in advance where possible, though we do our best to accommodate more urgent requests.
Yes, family members and carers are welcome to arrange appointments on behalf of a patient. We'll simply need the patient's basic details and consent.
Yes, just contact us as soon as possible and we'll happily rearrange your visit for a more convenient time.
NHS-eligible patients pay nothing for their home visit. For private appointments, any home visit fee will be clearly explained to you before booking, with no hidden costs.
During Your Visit
During Your Visit
A typical home eye test takes around 45 minutes to an hour, including the examination, a discussion of results, and glasses selection if needed.
Just a comfortable, well-lit space to sit for the examination. If you wear glasses, please have your current pair and any recent prescription to hand.
Absolutely — we welcome family members or carers being present to support the patient throughout the appointment.
Yes, every home visit includes a complimentary ear wax check. If excessive wax is found, we'll discuss suitable treatment options with you.
We'll talk you through your results, provide any advice or referrals if needed, and help you choose glasses on the spot if a new prescription is required.
Care Home
Care Home
Yes, we work with residential and nursing homes to provide regular eye examinations for residents, with comprehensive reports shared with care staff and families.
Simply contact us to discuss your care home's needs. We'll arrange a schedule of visits and coordinate directly with your staff for each appointment.
Yes, every care home visit includes a comprehensive written report, shared with care staff and, where appropriate, family members.
Yes, we're happy to arrange group visits to examine multiple residents in a single session, minimising disruption to your home's routine.
Glasses & Costs
Glasses & Costs
Yes, we bring a selection of quality frames for you to try at home. Once your lenses are chosen, your glasses are made to prescription and delivered directly to you.
Please contact us for our current private eye test pricing. If you're NHS-eligible, your examination is fully funded at no cost to you.
Glasses are typically made to prescription and delivered to your home within 21 days of your appointment.
We're happy to arrange a follow-up visit to adjust the fit or address any concerns with your new glasses, free of charge.
Areas Covered
Areas Covered
We currently serve North West London, including Harrow, Brent, Ealing, Hillingdon, Hayes and Wembley. Contact us to confirm coverage for your postcode.
Get in touch anyway. We're always looking to expand our coverage and may still be able to accommodate your visit.
NHS-eligible visits are covered regardless of location within our service area. For private visits, we'll let you know of any additional travel charges before booking.
Yes, we regularly visit sheltered housing schemes and retirement communities across our coverage areas, alongside private homes and care homes.
We're happy to help
Speak to our friendly team for anything not covered here, or book your home eye test today.
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